Segway I Series Spécifications Page 29

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troubleshooting and display icons
chapter 4: troubleshooting and display icons
Before contacting an Authorized Segway Dealer, you may attempt to troubleshoot certain problems yourself. Refer to the Display Icons on the Handlebar
(beginning onpage 32) for information about the operational mode of the Segway HT (Power Assist Mode or Balance Mode), the battery charge level, and fault
conditions. If following these steps and referring to the Display Icon information does not solve the problem, contact an Authorized Segway Dealer. For a list of
Dealers, visit www.segway.com.
Problem Segway HT will not power on.
1. If you see a red icon in the Display when attempting to power on, refer to the
Startup Error Conditions on page 32.
2. Press the Key fully into the Key Port using gentle, constant pressure to keep
the Key in contact with the three metal contacts in the Key Port. Do not
push down hard on the Key. This could damage the Key and/or the Key Port.
3. Hold the Key against the contacts for at least three seconds. You should
hear a beep and see that the Display is orange.
4. If the Segway HT does not power on, try a variety of Key positions and wait
three seconds with the Key held in each position. Do not “rock” the Key in
the Key Port.
5. If the Segway HT still will not power on, you may need to reset the system
by disconnecting and reconnecting the Control Shaft Cords (see
instructions beginning on page 38) and then power on. The 5 mm hex
wrench is required for this procedure. You may wish to carry this wrench
with you in the event a reset is required.
6. If the Segway HT still will not power on, remove and reseat both Battery
Packs (see instructions beginning on page 39), and then power on.
7. If the Segway HT still will not power on, charge the Battery Packs (see
page 24) and then power on.
Problem Segway HT will not enter Balance Mode.
1. Confirm you powered on into Power Assist Mode (see the Riders’ Guide).
2. Confirm you are following all the steps listed in the Riders’ Guide for
entering Balance Mode, including making sure the Platform is level when
you tap the Mode Button.
3. Check the icon in the Display against the messages described on pages 32–36.
4. If a display icon appears, follow the “User Response” described
on pages
32–36
to attempt to clear the fault.
Problem The entire Handlebar/Control Shaft Assembly turns within
the Control Shaft Base.
1. Tighten the Control Shaft Clamp Bolt (see page 39).
2. If the Control Shaft Clamp Bolt will not tighten and remain tight, inspect all
three Control Shaft Clamp parts for damage.
3. If any part is damaged, contact an Authorized Segway Dealer to order a
replacement Control Shaft Clamp Kit.
4. If none of the Control Shaft Clamp parts are damaged, check to make sure
the Control Shaft is properly seated into the Control Shaft Base (see
page 39).
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